TERMS & CONDITIONS KALEIDOSCOPE FESTIVAL 2019

 
 

GENERAL-

a) These Terms and Conditions (T&Cs) incorporate, and should be read together with, any Vendor’s and/or Agent’s T&Cs or regulations, which you can obtain from the point of purchase from the Official Agent.

b) Purchasing a ticket or accepting a guest ticket for this event constitutes your acceptance of these T&C’s.

c) Artists and billed attractions may be subject to change. The Promoters are not liable for the payment of any compensation or lossof money and/or expenses incurred.

d) No trading allowed within the venue without the Promoters prior consent.

e) Goods using unauthorised event logos and unauthorised professional recording equipment will be confiscated.

f) Do not buy tickets, wristbands or goods from unlawful street traders/touts. They are invalid. Invalid tickets or wristbands are non-refundable.

g) You give your express consent to your actual/ simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by An Garda Síochána or security staff which may be carried out for the security of customers and/or the prevention of crime.

h) No unauthorised buses, coaches or trucks will be allowed on site.

REFUNDS -

a) Refunds are only considered on major cancellation, substantial alteration or by special exception determined by the promoter.

b) Refunds should be obtained from the point of purchase, no later than 3 months after the event.

c) A minimum of the face value of the ticket will be refunded.

d) Refunds of booking fees per ticket are subject to the T&Cs of the point of sale.

AGE POLICY -

a) Each adult attending can accompany up to a maximum of 3 Teen/Child/Baby Ticket holders.

b) To enter or exit the festival site Teens/children/babies must be accompanied by a responsible adult who MUST be the parent, legal guardian or nominated guardian.

c) Children aged under 10 years of age must be accompanied by an adult at all times-MUST be the parent, legal guardian or nominated guardian.

d) Children aged 10-12 years may only enter the arena unaccompanied with the written consent of their parents, legal guardian or nominated guardian. Consent forms will be available at the entrance to the main arenas from the area zone manager.

e) All other young people (12+) may access the arena unaccompanied at the parent, legal guardian or nominated guardians discretion.

f) We do not accept any parental or supervisory duty of care or liability for any under 18s on site.

g) Proof of age is required for all festival-goers including children.

h) Accepted documents include passport/age card. In the case of children, parent’s may bring their own passport and a photocopy of the child’s birth certificate.

i) Ticket Types:

a. Adult Weekend (no camping)

b. Adult Weekend (with camping)

c. Age 12 to 17 Weekend Ticket (no camping)

d. Age 12 to 17 Weekend Ticket (with camping)

e. Age 6 to 11 Weekend Ticket (no camping)

f. Age 6 to 11 Weekend Ticket (with camping)

g. Age 2 to 5 Weekend Ticket (no camping)

h. Age 2 to 5 Weekend Ticket (with camping)

i. Babes in Arms (Under 2) Weekend Ticket (no camping)

j. Babes in Arms (Under 2) Weekend Ticket (with camping)

k. Accessibility ticket Camping (supplemental application)

l. Accessibility ticket Non-Camping (supplemental application)

m. Day Tickets Friday (all categories above)

n. Day Tickets Saturday (all categories above)

o. Day Tickets Sunday (all categories above)

p. Early Bird Family Weekend Ticket

TICKETS AND WRISTBANDS -

a) Tickets are non-transferable and only valid when purchased from official agents of the promoter.

b) Tickets for this event have a unique barcode which will be scanned upon entry and if found to be duplicated, either in error or fraudulent gain, only the first ticket scanned will be admitted, regardless of original ownership.

c) Tickets/wristbands purchased from unauthorised sources will be rendered invalid and refused admission.

d) Tickets must be exchanged for a wristband on first entry at a wristband exchange.

e) Non-camping ticket/wristband holders are not permitted access to the campsites.

f) Day tickets do not include camping.

g) Day tickets are single entry, no readmission.

h) The number of Early Bird Family Weekend Tickets are limited and are available on a first come first serve basis.

i) An Early Bird Family Weekend Ticket provides access for two adults and two children under the age of 18.

j) Tickets must be valid, presented in full, with stubs and not tampered with (in the event of accidental damage, refer to point of purchase prior to event). Tickets remain the property of EP Republic Ltd.

k) You are responsible for your wristband. Damaged/Tampered wristbands will be refused entry into the event. Wristbands are not transferable and cannot be used by different people on different days.

l) The Promoter will not issue duplicate tickets for lost or stolen tickets or wristbands.

m) Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of the Promoter.

n) If you have obtained this ticket in breach of these Terms and/or if you breach any of these Terms, the ticket will be void and all the rights conferred on you will be void. If you seek to gain entry on a void ticket then we reserve the right to refuse you entry or eject you from the event and you might be liable to legal action for trespass. Void tickets are non-refundable.

o) You are responsible for your ticket prior to entering the event.

p) All wristbands remain the property of the Promoter until 5pm the day after the last day of the event.

q) Anyone attempting to enter on false accreditation or by misrepresentation will be refused entry, may have the accreditation confiscated and may be reported to An Garda Síochána.

r) No first-time admission after 11pm on Friday or Saturday or after 8pm on Sunday.

s) One parking pass can be purchased per booking for a fee of €6.35. This pass must be purchased at the time of booking your tickets and cannot be added on later. If any additional parking spaces are required, they can be purchased via Ticketmaster for the fee of €23 per pass.

SECURITY

a) The Promoter reserves the right to evict a customer and/or refuse admission, without a refund. Please see the Eviction Policy on the event website.

b) You may be body and/or bag searched at the entrances, on the site or when leaving. Any person who refuses to be searched by a steward or other person acting on the behalf of the Promoter will be refused admission or ejected from site.

c) Any item(s), reasonably considered for use as a weapon, which may cause danger, offence or disruption to any other person, will be confiscated.

d) Any person carrying illegal items or carrying out illegal activity will be given to the An Garda Síochána and refused entry.

e) Anti-social behaviour may lead to eviction. Please act responsibly.

f) Throwing gas, aerosol or similar canisters/containers on to fires is extremely dangerous and will lead to eviction.

DAMAGE/LOSSES

a) The promoter is unable to accept any liability for personal or property damages, losses (including confiscations) or injuries sustained at this event - other than caused as a result of our negligence. Any personal property brought to the event is at your own risk.

b) We may prosecute you if you cause damage to the Venue, the venue’s infrastructure, or cause harm to any other person at the Event and/or Venue.

BANNED ITEMS

a) Banned from Event – Smoke & Gas canisters, aerosols over 250ml, airhorns, fireworks, flares, glass, illegal / unidentifiable substances, drugs, ‘legal highs’, laser equipment/pens, megaphones, nitrous oxide, sky or ‘Chinese’ lanterns, sound systems, spray cans, tabards/high viz jackets, drones.

b) Generators with the exception of those fixed in campervans.

c) Excessive amounts of food, cigarettes and alcohol. Only bring enough for personal consumption.

d) Unauthorised professional photography or use of professional recording equipment is prohibited and zoom lenses, audio visual or cinematographic devices will not be permitted on site.

e) Banned from Arena - Cans, disposable BBQs, campsite stoves, umbrellas.

Alcohol (see point F below)

Large or open drinks bottles are not permitted into the Arena. (sealed* plastic or empty reusable bottles under 500ml of soft drinks/water are permitted).

You are encouraged to carry an empty refillable water bottle. Please refill your empty bottles at the water points inside the arena for free.

*Bottles must be sealed, untampered with or empty so that they are not used for bringing alcohol into the arena.

f) You will not be allowed to bring in glass bottles or any kind. Broken glass is very dangerous for kids and for animals who will be using the estate and fields after the event. Leave all glass in the car, decant it into reusable containers or bin it. There are no exceptions.

g) Camping chairs are allowed in the main arena but cannot be used close to the main stage. You may be asked to remove your chairs from an area if it becomes particularly busy.

h) Anyone resisting the confiscation of disallowed items or disregarding these conditions will face eviction.

i) Under 18’s are not permitted to bring alcohol or to purchase alcohol on site.

j) It is illegal for an over 18 to purchase alcohol on the behalf of under 18s.

FIRE AND SAFETY

a) Fires are not permitted anywhere onsite. Anyone involved with starting a fire or throwing anything onto a fire will be evicted from site.

b) The burning of plastics, bedding, tents, furniture etc. is not permitted anywhere onsite.

c) Smoking including electronic cigarettes is not permitted in enclosed public spaces or buildings including the arena big tops.

d) The use of disposable BBQ’s and cooking stoves and any other cooking equipment are NOT permitted in any areas of the campsite or Festival. Gas BBQ’s are not permitted.

e) Excessive exposure to loud music may cause damage to your hearing.

f) Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances.

g) The use of drones or similar equipment for any reason is strictly forbidden onsite without written permission from the promoter.

h) The event is outdoors. You are strongly advised to bring appropriate clothing and footwear to protect against inclement weather.

i) Sleeping or camping in vehicles in the car parks is not permitted.

j) Parents are reminded that there are areas of the festival site, especially immediately in front of the stages, that are inappropriate for some people including young children.

k) We remind all performers to remember there are children present and to use appropriate language, however we cannot ensure they will follow this advice. Some of our comedians and music acts’ material may not be suitable for younger audiences (and some adults).

HOUSEKEEPING

a) Please use the bins and recycling points provided on and off site.

b) No animals, other than guide or hearing dogs, are permitted on site.

INFORMATION & NOTIFICATION –

a) For ticketing enquiries please contact www.ticketmaster.ie

b) Disabled facilities are available. Please contact: info@kaleidoscopefestival.ie

c) For non-ticketing related enquiries contact – info@kaleidoscopefestival.ie

d) Event website - http://www.kaleidoscopefestival.ie


LOYALTY TICKET - TERMS & CONDITIONS & PROCESS

Festival Rebublic are delighted to extend the Electric Picnic loyalty discount offer to Kaleidoscope Festival attendee’s.

Please note that tickets are subject to availability. The loyalty scheme (and use of discount codes) will end at Midnight Sunday 28th April, or in the event of a sell-out of the allocation, whichever comes first. A discount code or request for a discount code does not guarantee a ticket purchase and tickets are sold on a first come first serve basis. Requests for codes are dealt with on a first come first serve basis and requests without obvious proof may take longer to research, process and return codes. We cannot guarantee to supply a discount code requested after Midnight on Monday, 22nd April. The number of available discounted tickets are limited and receipt of a discount code does not guarantee a purchase of a ticket(s). Tickets may sell out before the stated deadlines. The use of discount codes will end once the loyalty tickets have sold out.


HOW TO CLAIM YOUR LOYALTY TICKET DISCOUNT CODE

If you don’t automatically receive a discount code from Ticketmaster, you will need to follow the application process details below. If you wish to automatically receive your loyalty code for future Kaleidoscope events from Ticketmaster, please ensure you’re signed up to receive marketing emails from Ticketmaster. You can also bring your proof of attendance into any Ticketmaster outlet listed [here – needs link] to purchase your discounted ticket.

1. Please fill in the Kaleidoscope Festival code request form below to receive a discount. 

2. Please collate your relevant proof of attendance listed below.

3. Fill in the relevant details required on the form.

4. Once we have processed your request, we will email you your code. Due to the high volume of applications we receive, the application process can take up to 5 working days. 

The full discount is available to customers who have attended any 3 or more previous Electric Picnics. If you have attended any 2 or less Picnics only two types of proof mentioned below will be required should you wish to request a code. 

To apply for a discount code for Kaleidoscope 2019, please submit your code request by Midnight Sunday 12th of May.

- Please submit booking reference from at least two previous Electric Picnic ticket purchases. Please note that tickets are subject to availability. The loyalty scheme (and use of discount codes) will end at Midnight Sunday 28th of April, or in the event of a sell-out of the allocation, whichever comes first. A discount code or request for a discount code does not guarantee a ticket purchase and tickets are sold on a first come first serve basis. Requests for codes are dealt with on a first come first serve basis and requests without obvious proof may take longer to research, process and return codes. We cannot guarantee to supply a discount code requested after Midnight on Monday, 22nd of April. The number of available discounted tickets are limited and receipt of a discount code does not guarantee a purchase of a ticket(s). Tickets may sell out before the stated deadlines. The use of discount codes will end once the loyalty tickets have sold out.

Kaleidoscope Festival Code Request Form

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